A Company That Can Balance Performance and Training in the Call Center

Stream used SumTotal for its learning system, eMpowerNet. It is a learning management system (LMS) that was designed to provide effective agent training beyond anything the company had done before. Now, if an agent has a difficult time with a specific concept, the quality control group can identify that skill gap immediately and send a [...]

Large Us Bank – Roi Case Study – Nucleus Research

“The company’s main returns have come through the elimination of training-related travel costs and the increased productivity of its sales representatives.”
– Nucleus Research, Research Note D58, December 2004
The bank’s Private Client Services division has been able to provide online courses to a geographically diverse student population through SumTotal learning managment system (LMS) The [...]

St.george Bank Case Study

“With SumTotal Enterprise Suite’s rapid deployment tools we can turn around very quickly to respond to changes in the business.” – Bob Spence, Manager, Learning Design and Technology Corporate Performance Center, St.George Bank Ltd.
St.George Bank partnered with SumTotal Systems to develop a flexible online learning solution that now underpins a comprehensive blended learning strategy. [...]

Learn How Toys R Us Manages Training Compliance of Its Osha Requirements

InFocus: The Virtual Classroom – By Caryl BohachIn addition to automating course dissemination, the learning management system (LMS) provides data on the number of employees attending courses, and the length of time it takes those employees to complete each course. “We’re transitioning to building a more robust structure that will show, by associate, their required [...]

Making the Business Case for a Learning Management System – Web Seminar

Recorded on June 20, 2006After three years of trying and two failed attempts at making the case for a learning management system, how one learning professional convinced her organization to evolve from data and content management to viewing learning and performance management as a strategic advantage.Presented by:Marguerite SammsDirector, Education ServicesMultiCare Health SystemMarguerite Samms, Director of [...]

Defense Ammunition Center Case Study

“SumTotal’s experience and expertise implementing learning solutions within Department of Defense agencies are vital in assisting us with the transformation of our learning initiatives.”- Upton R. Shimp, Division Chief, Training DirectorateThe Defense Ammunition Center’s (DAC) learning enviroment encompassed both resident instructor-led classes and CD-ROM based instruction. Its current student population is geographically dispersed across the [...]

Affinity Selected Sumtotal to Enable and Fast-track a Transition to E-learning

Affinity Health System is a Catholic, mission-oriented healthcare network serving communities in Wisconsin’s Fox River Valley and East Central Region. With more than 4,500 employees Affinity unites nearly 200 medical group physicians, 17 clinics, three hospitals, and an insurance plan. With job titles that range from accounting clerk to surgeon, Affinity’s employee training needed to [...]

Wyeth Sales Training Case Study

“We can deliver more, faster, and track everything easier than ever before.”
- Steve Wells, Director, Learning and Performance Group
Using the SumTotal Systems learning management system (LMS), Wyeth Sales Training developed a new blended learning program that was able to consolidate more than fourand-a-half days of sales orientation and training into less than two days. The [...]

10 Steps to Justifying a Learning Management System for your Partner and Supplier Training

Partner and supplier managers across industries and around the world have a common challenge — consistency.
External, non-employee stakeholders can dramatically affect a company’s performance, for better or worse. How can organizations develop these stakeholders to the same level of competency and product knowledge as their internal employees? And how can organizations instill common messaging, brand [...]

Sumtotal Signs New Gold Implementation Partner in Austria

SumTotal® Systems, Inc. (Nasdaq: SUMT), a global provider of talent and learning management solutions, has announced that LearnChamp, a Vienna, Austria-based consulting and technology services company, has become its latest Gold Implementation Partner.
Existing LearnChamp customers who are already benefiting from SumTotal technology include the German-based companies Praktiker Bau- und Heimwerkermärkte AG, a leading European do-it-yourself [...]

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