Today, many things are causing the CRM revolution which is taking place. This comes mostly, though, from customer demand, and from the realization by companies that they must pay more attention to their customer through CRM if they want those customers to return. If a company does not get repeat customers, it can quickly die [...]
Commence Corporation is a leading provider of Customer Relationship Management software. The company’s products have been sold under private label by IBM, Lucent Technologies, Compaq Computer and other third party solutions providers. Commence supports thousands of customers through a worldwide distribution network, with outlets in North and South America, Europe and Asia.
Commence [...]
Commence Corporation has announced that David Valentino has joined the company as Business Development Manager. Valentino is a software industry veteran who brings more than 20 years of managerial and third party channel experience to the firm. He has held managerial positions at fortune 500 software companies such as Lotus Corporation, Novell, Digital Research [...]
CRM software, often called customer relationship management software, is becoming much more popular today than it was in years past. One reason for this is that more people understand what the software is and are deciding to use it. Another reason is that the software is getting better and easier to use. It has more [...]
With up to 10 years of continued process improvements on the plant floor, and in back office and distribution operations, manufacturers have finally arrived at the front door of customer relationship management (CRM). Many senior manufacturing engineering and operations executives are strongly resistant and assert that lean CRM is the final frontier in the lean [...]
Achieving bottom-line benefits from the implementation of many of the CRM technology solutions that provide “electronic” connections and profound data analysis and reporting capabilities is only part of the quality equation. There are systematic processes designed to achieve significant CRM benefits including:
Planning and executing organizational and value-stream process improvements, particularly those issues affecting staff, culture [...]
For the salespeople who work at a business and the individuals who own that business, CRM software can be very helpful. However, a lot of people do not realize the importance of CRM software so they do not use it. Other people think that CRM software is too hard for them to use, so they [...]
The popularity of customer relationship management or CRM software is gaining ground lately, and it looks like the future is going to contain more of the same. When CRM software first began it was not very popular, however. People thought it was just an address book or a date book so that businesses could keep [...]
Selecting the right CRM solution for your business can be a daunting exercise. There are plenty of options and a myriad of consultants eager to offer their advice, but no one has found the magic formula that will ensure your success. The continued growth of this industry sector has attracted some the most prominent [...]
Like so many industries before it, CRM is evolving into the age of specialization. Customers can take advantage of this by redirecting their focus away from technology and brand recognition to those companies and products that simply serve their industry better than anyone else. Several existing companies such as Pivotal, Onyx and [...]
